Where are products stored?
- Switzerland products are stored at a secure facility managed by MKS PAMP and Brinks Switzerland LTD. For security purposes, we are unable to disclose the exact location. These positions are reconciled by OneGold on a daily basis. Spot confirmations and cycle counts will be conducted by select employees on a weekly basis, while full confirmations will be conducted annually by a third-party.
- U.K. products are stored at a secure facility managed by Loomis International, located in the United Kingdom. For security purposes, we are unable to disclose the exact location. These positions are reconciled by OneGold on a daily basis. Spot confirmations and cycle counts will be conducted by select employees on a weekly basis, while full confirmations will be conducted annually by a third-party.
- U.S. products are stored at a secure facility in the United States. Metals will be stored with one of our premier storage partners in APMEX, Brinks, Loomis International, or at another physically secure location. For security purposes, we are unable to disclose the exact location. These positions are reconciled by OneGold on a daily basis. Spot confirmations and cycle counts will be conducted by select employees on a weekly basis, while full confirmations will be conducted annually by a third-party.
- Canadian products are stored at the Royal Canadian Mint (RCM). Royal Canadian Mint has more than 100 years of experience in providing secure precious metals storage services.
How are the storage fees billed?
Storage fees are billed quarterly based on the average daily balance of your holdings multiplied by the basis points each location charges. Storage fees may vary by product and location.
How is the storage price calculated?
OneGold charges 12bps (0.12%) per year for gold storage and 30bps (0.30%) per year for silver and platinum storage. There is a minimum account level storage fee of £5 per quarter regardless of the metal. For example, a £100k holding of gold would only cost £120 per year, for storage.
How can I pay storage fees?
When paying storage fees:
- You will receive an invoice via email for fees that are due at the end of each quarter. You can pay the storage fees by following the link on the email which we have also listed below, or navigating to settings and selecting storage fees.
- https://www.onegold.com/app/storage/invoices?cb=1
- On this page, there is an "Invoices" tab where you can view all your statements and review your current holdings.
- On this page, there is also a "Settings" tab where you can select your preferred payment method.
- "Use this payment method for future invoices." — When selecting a payment method and completing the payment, a checkbox is available with this label. Check this box to set up autopay for future invoices.
How can I set up AutoPayment for storage invoices?
When selecting a payment method and completing the payment, a checkbox is available that states, "Use this payment method for future invoices." Check this box to set up autopay for future invoices.
Why is the storage price different for gold and silver?
A given value of silver occupies more physical space than the same value of gold. Thus, silver storage is more costly than gold storage.